Aura by GEM Return Policy

We want you to love your Aura by GEM products. If you are not completely satisfied with your purchase, please review our return policy below.

Returns
Returns are accepted within 15 days of delivery for products that are unused, unopened, and in their original packaging.
Due to the nature of skincare products, we are unable to accept returns or exchanges on opened or used items unless the product arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Please include your order number and photos of the issue so our team can review and assist you.